The company is seeking a Senior ServiceNow Developer to lead custom development, module optimization, and asset management maturity efforts, especially around Software Asset Management (SAM) and future implementation of Hardware Asset Management (HAM), to advance an enterprise client's ITSM capabilities.
Requirements
- 5+ years of ServiceNow development in enterprise environments
- Proven experience with SAM (ServiceNow's Software Asset Management module)
- Strong understanding of CMDB data structures and CI relationships
- Expertise in scripting with JavaScript and GlideScript
- Experience with Flow Designer and workflow configuration
- Experience integrating ServiceNow with other enterprise systems
- Proficiency with ServiceNow development tools including Studio and Update Sets
Responsibilities
- Customize ServiceNow modules including ITSM, CMDB, and SAM (and future HAM)
- Develop business rules, workflows, scripts, and UI policies using JavaScript and Flow Designer
- Build integrations between ServiceNow and enterprise systems such as HRIS, infrastructure systems, and inventory platforms
- Develop and maintain CMDB structure ensuring accurate CI relationships and discovery patterns
- Create reporting and dashboards to support asset management visibility and platform KPIs
- Design custom workflows and automations to support asset lifecycle management and compliance tracking
- Conduct code reviews and promote ServiceNow development best practices
Other
- Remote or Hybrid, Pacific Time overlap (If hybrid, Seattle, WA Location)
- 12 months (high liklihood of extension)
- ServiceNow Certified System Administrator (CSA) required
- Working knowledge of ITIL v3 or v4 processes
- Familiarity with HAM and asset lifecycle best practices
