CACI is seeking a Senior ServiceNow Developer to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The role focuses on optimizing the ServiceNow Software Asset Management (SAM) Pro module to ensure accurate license positions, drive cost savings, enhance compliance, and streamline software lifecycle processes.
Requirements
- 5+ years of hands-on experience as a ServiceNow Developer/Engineer.
- 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro.
- Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.
- Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks.
- Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.
- Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations).
- Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow.
Responsibilities
- Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices.
- Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro.
- Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.
- Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro.
- Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods.
- Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.
- Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module.
Other
- Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
