ServiceNow is looking to transform how work is done by leveraging AI-enhanced technology to connect people, systems, and processes, aiming to make the world work better for everyone.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5 years of experience in software engineering with JavaScript and Rest API, with a track record of delivering high-quality product with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required.
- Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies.
- Demonstrated proficiency with the use and management of ServiceNow APIs.
- Experience with implementing multiple ServiceNow modules/products such as ITSM, ITOM, CSM, etc.
- Developed and supported ServiceNow Integration with third-party applications and data sources.
Responsibilities
- Develop ServiceNow scoped applications that will utilize all the ServiceNow’s platform functionality.
- Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST).
- Create and maintain API and data integrations between ServiceNow and other services
- Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies.
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Other
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
- Team player, attention to detail and ability to work well and communicate with others.
- A rich knowledge of both ITIL and ITSM disciplines is required.
- ServiceNow administration knowledge such as instance upgrade, skipped and customization change resolution are nice to have.
