Thales is looking to solve the problem of maintaining platform performance and stability for their ServiceNow platform, which is critical for their business operations and customer interactions.
Requirements
- 3+ Years System Administration in ServiceNow
- 2+ years development experience in ServiceNow; preferably in CSM or ITSM modules
- Development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
- Working knowledge of programming languages including but not limited to HTML and JavaScript
- Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc.
- LDAP/Active Directory knowledge
- Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
Responsibilities
- Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly)
- Obtain and validate business requirements with core stakeholders and transform those to functional requirements, acceptance criteria and other critical operational and contextual details
- Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow
- Identify changes that have the potential to introduce risk including but not limited to; exposure of personally identifiable information (PII), database performance issues, or integration degradations/inaccuracies
- Independently update tasks and share updates with relevant stakeholders where applicable at regular intervals and on an as needed basis
- Document operational procedures and work instructions associated with administration tasks activities that are related to supporting users of the platform as required
- Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers, internal team members, or ServiceNow staff/community members
Other
- Bachelors degree in Computer Science, Information Technology, or Information Systems or equivalent work experience
- 5+ years of experience within an IT organization in a product support or development capacity
- Create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback
- Strong business analysis skills with the capacity to listen, take notes, and engage in conversation simultaneously
- Participate in a 24x7x365 on-call rotation
