At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve, and we need a Site Reliability Engineer Sr. to stabilize environments and sites, drive engineering stability, and optimize complex systems and user interactions.
Requirements
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design
- Analytical Thinking
- Application Design
- Architecture
- Application Maintenance
- Application Testing
- IT Industry: Trends & Directions
- IT Standards, Procedures & Policies
- Software Process Improvement (SPI)
- Software Reliability Management
- System Testing
- Technical Troubleshooting
Responsibilities
- Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics.
- Defines, creates, and ensures that robust dashboards and monitoring systems are implemented.
- Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding.
- Troubleshoots priority incidents and participates in blameless post-mortems.
- Understands our stack to optimize complex systems and user interactions, such as how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity planning of services in production.
- Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management process, and reducing mean time to resolution.
- Mentors and trains junior team members on best practices for infrastructure management and disaster recovery.
Other
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Bachelors degree
- 3+ years of relevant / direct industry experience
- Certifications are often desired
