At PNC, the business and technical problem is to ensure the stability and reliability of their environments and sites, optimize complex systems and user interactions, and reduce the mean time to resolution for incidents, all while fostering an inclusive workplace culture.
Requirements
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
Responsibilities
- Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics.
- Responsible for site design consulting, platform management, and capacity planning.
- Defines, creates, and ensures that robust dashboards and monitoring systems are implemented.
- Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites and platforms.
- Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding.
- Troubleshoots priority incidents and participates in blameless post-mortems.
- Understands our stack to optimize complex systems and user interactions, such as how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity planning of services in production.
Other
- Responsibilities require time in the office or in the field on a regular basis.
- Some responsibilities may be performed remotely, at the manager’s discretion.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
