Unity Customer Success Consulting team aims to help customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems.
Requirements
- Ability to develop and debug code written in a large multithreaded C-Sharp or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
- Knowledge on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
- Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
- Experience in delivering training/technical talks and writing technical articles/documentation
- Deep graphics programming knowledge and experience writing shaders
Responsibilities
- Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
- Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
- Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
- Become embedded with external customer teams to develop interactive applications and tools
Other
- This position involves visiting our customers and, by collaborating directly with their technical leaders, helping them optimize their projects and workflows while also educating them on best practices.
- This role may involve periodic travel to customers and other Unity offices, primarily within North America and usually during weekdays. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.
- Fluency in written and spoken English, and able to guide customers by clearly communicating ideas and technical knowledge via written reports
- Comfortable diving into areas outside of their expertise in order to help our customers
- Work visa/immigration sponsorship is not available for this position
