Bringing joy to customer experience by providing cloud contact center software solutions
Requirements
- Strong problem-solving and communication skills
- Familiarity with call center technology (Genesys, Avaya, Cisco, Aspect, etc.) and computer telephony concepts
- Understanding of cloud-based technologies (AWS, SaaS, PaaS, etc.) and API interfaces (SOAP, REST, AJAX, WebSockets)
- Proficiency in Unix-based operating systems
- 5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI)
- 3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette
- 1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services
Responsibilities
- Gather and document customer business requirements
- Analyze integration feasibility and design solutions leveraging APIs
- Develop and implement web applications, services, and system integrations
- Communicate technical solutions clearly to both technical and non-technical stakeholders
- Document solution requirements and features in a Statement of Work for customer review and acceptance
- Estimate project timelines, level of effort, and delivery schedules accurately
- Manage multiple concurrent projects and tasks effectively
Other
- BA/BS degree or equivalent work experience required
- Up to 15% travel required
- Strong communication skills are essential
- Ability to work independently with strong time management skills
