AvePoint is looking for a .NET Developer to troubleshoot critical technical issues, provide timely customer feedback, and support the roll-out of new applications to ensure seamless software operations for their customers.
Requirements
- Strong knowledge and understanding of object-oriented programming (C/.NET) required
- 5 years or more hands-on development experience
- Knowledge of database technology (SQL Server preferred), as well as optimization and analysis
- Strong analytical skills and technical research capabilities
- Familiarity with cloud computing, Kubernetes and Azure is a plus
Responsibilities
- Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction
- Review code to debug, identify root cause, and provide change suggestions
- Act as an escalation point for Tier 2 support team, collaborating to solve customer issues
- Act as an extension of R&D team to troubleshoot and resolve advanced software issues
- Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions
Other
- Excellent communication abilities
- Passion for learning and adapting to new technologies
- Excellent verbal and written communication skills
- Self-Motivated with keen attention to detail and excellent organization skills
- Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies
