Microsoft Dynamics 365 Customer Experience Applications Team is building the next generation of their applications running on Azure that pull together Dynamics 365, Office 365 and other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. The Omnichannel for Customer Service application extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.
Requirements
- 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 3+ years of experience with design and implementation of enterprise-scale services or distributed systems
- 2+ years of experience with customers success, zero trust security and compliance
- Excellent coding, debugging, and problem-solving skills
- Hands-on experience with deployment, managed and scaling of containerized applications using AKS, Service fabric, AWS etc
- Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud
- Experience in developing and debugging products and test code within REST and gRPC
Responsibilities
- Design, implement, test, deploy, maintain, and improve our software components and services
- Embrace and use state-of-the-art new technologies
- Participate in technical discussions and bring new ideas to the table
- Own quality and devops for your code
- Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
- Develop software that empowers customers to optimize their business processes
- Author internal tools that improve the teams’ quality and productivity
Other
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Excellent verbal, written, and cross-team collaboration skills
- Passion for improving software quality and engineering excellence
- Team player and collaborator, across time zones and diverse stakeholder groups
