Vistry East London is looking to solve the problem of managing and delivering successful continual sales at all sites within the sales hub/development, while maintaining excellent customer service and adhering to company values and policies.
Requirements
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools
- Ability to use Vistry systems to perform and execute role requirements
- Knowledge of local market and economic conditions
- Ability to maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments
- Ability to maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types
- Ability to use multi-channel forms of communication
- Ability to handle complaints and difficult situations
Responsibilities
- Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
- Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
- Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
- Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
- Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
Other
- Behave in line with our company values – Integrity, Caring and Quality
- Experience working in a customer facing role delivering under pressure
- Full driving licence and access to a suitable vehicle
- Willing to travel to all sales sites within the division, including regional offices
- Willing to work weekends
