Delta Dental Insurance Company is looking to solve the problem of managing and supporting their Citrix environments, Intune, and other related service requests and incident support. They also aim to improve employee engagement, ITSM processes, and build more connected and interoperable platforms for greater employee effectiveness.
Requirements
- Design and architect Citrix-based solutions (Citrix Virtual Apps, Citrix Virtual Desktops, Citrix ADC/NetScaler) to meet enterprise requirements across multiple environments (on-premises, hybrid, cloud)
- Optimize Citrix environments for performance, including resource management, load balancing, and efficient use of Citrix licensing.
- Ensure Citrix solutions are implemented in a secure manner, adhering to best practices for data protection and compliance.
- Work with system administrators, network engineers, and other IT teams to ensure Citrix solutions are integrated with other systems and infrastructure.
- Document Citrix architectures, configurations, and best practices for future reference and knowledge sharing.
- Dashboard creation, Integration of API using webhooks andremote execution of scripts, configuration of scripts actions email integration, agent deployments and upgrades.
- Utilize VMware ESXi hosts, VMware vSphere ESX and VMware vCenter Server to support and troubleshoot the technology environment.
Responsibilities
- Manage and support the company's Citrix environments, Intune, other related service requests and incident support.
- Provide operational support, customer engagement, and continual service improvement of Citrix XenApp, VDI, MCS, Intune.
- Provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness.
- Improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing Workplace Engineering technology roadmap.
- Help drive and lead the deployment and migration of Citrix environments, ensuring smooth integration with existing IT infrastructure.
- Oversee the installation and configuration of Citrix infrastructure, including provisioning, monitoring, and user access management.
- Control UP digital employee experience platform, to include roles, permissions, integration with Citrix Daas/NetScaler, configuration of triggers, stress levels and Scout Bees.
Other
- Telecommuting permissible from any location within U.S. except from the following states: AK, NH, DC, HI, OK, ME, VT, PR or other U.S. Territories, NB, WV, ND, WY
- Bachelor's degree or foreign degree equivalent in Electrical Engineering, Information Technology, or related field and five (5) years of progressive, post-baccalaureate experience in Information Technology or job offered.
- Prepare technical reports and performance metrics for senior management and other key stakeholders.
- Utilize DHCP, name resolution, domain, OU hierarchy, and domain trusts to ensure the technology can be dependent on Active Directory.
- Proof of eligibility to work in the United States must be provided if selected for hire.
