Microsoft is looking to solve the problem of streamlining and personalizing employee interactions across HR, IT, and facilities domains by developing an AI-powered Employee Self-Service (ESS) platform. This platform aims to empower customers to create conversational AI agents that integrate with enterprise systems to deliver accurate, context-aware responses and automate routine tasks, thereby enhancing employee support through Microsoft Copilot Studio and BizChat.
Requirements
- 4+ years technical engineering experience with coding in languages including, but not limited to C++, C-Sharp, Java, JavaScript, or Python
- 4+ years of experience designing, building, and managing high-scale full-stack systems including authentication, microservices, distributed systems, data and analytics workloads, and AI training and inferencing services.
- Experienced with AI, cloud-based architectural patterns and best practices.
Responsibilities
- Coordinate and partner across product teams, develop and support key extensibility features in Microsoft AI products – Microsoft Copilot Studio and Bizchat.
- Design and implement extensibility features that allow AI agents to interact with enterprise systems (e.g., HRIS, ITSM, Facilities platforms).
- Own the delivery of key extensibility features such as agent publishing, multi-agent architecture improvements, MCP and connectors, and conversational workflow customization.
- Identify and drive performance, scalability, and reliability improvements across the ESS platform.
- Establish engineering best practices, including CI/CD, telemetry, and quality assurance.
Other
- This role is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Embody our culture and values
- Microsoft is an equal opportunity employer.
