Precisely Software Incorporated is looking to solve the problem of managing and resolving escalated issues relating to the Business to Business Integrator product suite and its associated product lines for Precisely & IBM Clients
Requirements
- OS experience in one or more areas of Linux, UNIX, and/or Windows
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java
Responsibilities
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues
- Documents complex issue resolutions for both the customer & internal reference as needed
- Assists team members with complex issues to gain experience & exposure to more advanced problems
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis
Other
- Excellent communication (oral & written), analytical and troubleshooting skills
- Ability to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently in a fast paced environment
- 5+ years of experience
