KeyBank is seeking a Senior Software Engineer to lead development initiatives for Contact Center solutions, specifically in building scalable conversational AI applications using Google Dialogflow, Voice Bot, and Chatbot development, Google Cloud Platform (GCP), and Node.js.
Requirements
- Strong proficiency in Node.js, JavaScript, and modern frameworks.
- Expertise in Google Dialog flow or similar platforms, Voice Bot and Chatbot development, and GCP services.
- Proven experience in Contact Center technologies and integrations.
- Solid understanding of microservices architecture, APIs, and cloud-native design.
- Knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), and DevOps practices.
- Familiarity with Agile methodologies and enterprise-scale deployments.
- Experience in the finance industry (preferred)
Responsibilities
- Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services.
- Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions.
- Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple channels.
- Collaborate with cross-functional teams to integrate conversational AI into enterprise workflows.
- Drive best practices in coding, testing, and deployment for cloud-native applications.
- Mentor junior engineers and provide technical leadership across projects.
- Ensure compliance with security and regulatory standards in the financial services domain.
Other
- Bachelor's Degree (preferred) OR equivalent experience (required)
- 8+ years of software engineering experience, with at least 3+ years in a lead role.
- Excellent problem-solving, communication, and leadership skills.
- Ability to communicate face to face in person or on the phone with teammates and clients
- This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
