The Outlook Copilot Service team at Microsoft is looking to build intelligent, AI-powered experiences across Outlook to shape the future of productivity for hundreds of millions of users.
Requirements
- Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python OR equivalent experience.
- 8+ years experience in designing, implementing, and scaling large-scale, distributed online systems with a deep understanding of system architecture and proven ability to profile, analyze, and optimize performance and availability of services, along with support and operations tasks.
- 3+ years experience with applications leveraging LLMs / GenAI.
- Knowledge of Data Science / Applied Science principles and ability to collaborate effectively with applied scientists on model integration, experimentation, and data-driven decision-making.
- Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python OR equivalent experience.
Responsibilities
- Architect and deliver scalable, secure, and high-performance backend services powering Outlook Copilot scenarios.
- Drive end-to-end service design by defining technical strategy, ensuring reliability, scalability, and performance at global scale.
- Champion operational excellence by guaranteeing availability, resiliency, efficiency, observability, and performance of critical services.
- Lead automation and telemetry initiatives to uncover patterns, optimize systems, and enable continuous improvement.
- Own incident management: resolve complex service issues, minimize customer impact, and establish preventive measures through robust documentation and root-cause analysis.
- Influence cross-functional teams, partner with PMs, applied scientists, and UX designers to deliver intelligent, user-facing experiences.
- Mentor and guide engineers, fostering best practices in design, coding standards, and system reliability.
Other
- Ability to meet Microsoft, customer and/or government security screening requirements including the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python OR equivalent experience.
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
