Block wants to build lasting trust with customers by making it easier to get helpful and caring support that resolves their issues. The Support Product team is responsible for building customer-facing support experiences and internal agent tooling, blending automation with scalable applications.
Requirements
- Kotlin, Java
- TypeScript, React
- HTTP, JSON, gRPC, and Protocol Buffers
- MySQL and noSQL databases
- Event-driven architecture
- DataDog
- AWS
Responsibilities
- Design, build and support assistive technologies for our advocates leveraging AI and ML
- Work in and lead cross functional project teams to iteratively deliver products to production
- Creatively solve challenging technical problems at scale
- Influence the technical direction of the Support's technology stack
- Be on a team that is part of a 24/7 on-call support roster for our services
- Support your colleagues to help grow the product and the team
- Contribute to team roadmap discussions and planning
Other
- 8+ years working on complex systems and delivering quality software
- Well-developed curiosity and enjoy building creative solutions to complex problems
- Worked on systems where data consistency and availability is required
- Shown technical initiative on previous projects and an interest in being involved from ideation through implementation
- Demonstrated experience leading and working collaboratively in cross-functional teams
- Expertise in the full software development lifecycle
