Microsoft Dynamics 365 Contact Center is an AI-first solution that needs to be enhanced with intelligent and highly scalable contact center capabilities. The Customer Experience Applications Team is looking to build the next generation of applications running on Azure that leverage Dynamics 365, Office 365, and other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors, solving complex business challenges with AI.
Requirements
- 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 4+ years of experience with coding, debugging, and problem-solving skills.
- 3+ years of experience with GenAI, Large Language Models (LLM), or agentic systems.
- Experience with Speech-to-Text services.
- Deep expertise in one or more AI domains, with a proven track record of deploying and scaling AI models in cloud environments.
- Experience with MLOps workflows (CI/CD, monitoring, retraining pipelines) and familiarity with modern LLMOps frameworks.
- Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools.
Responsibilities
- Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
- Translate business requirements into AI solutions, collaborating with data scientists, product managers, and engineering teams to ensure alignment and impact.
- Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
- Own deployment, quality and operation of AI systems, including automated testing, CI/CD pipelines, deployment, and monitoring with MLOps and DevOps practices.
- Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning.
- Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies.
- Build and debug production-grade code in distributed systems using C-Sharp, Azure.
Other
- 3 days / week in-office
- Travel 0-25%
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check
- Microsoft will accept applications for the role until November 2, 2025.
