Microsoft Dynamics 365 Contact Center is an AI-first solution that needs to be enhanced with next-generation applications running on Azure, integrating various Microsoft cloud services to deliver high-value, complete, and predictive application scenarios across all devices and form factors to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.
Requirements
- 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 4+ years of experience with coding, debugging, and problem-solving skills.
- 3+ years of experience with GenAI, Large Language Models (LLM), or agentic systems.
- Experience with Speech-to-Text services.
- Deep expertise in one or more AI domains, with a proven track record of deploying and scaling AI models in cloud environments.
- Experience with MLOps workflows (CI/CD, monitoring, retraining pipelines) and familiarity with modern LLMOps frameworks.
- Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools.
Responsibilities
- Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
- Translate business requirements into AI solutions, collaborating with data scientists, product managers, and engineering teams to ensure alignment and impact.
- Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
- Own deployment, quality and operation of AI systems, including automated testing, CI/CD pipelines, deployment, and monitoring with MLOps and DevOps practices.
- Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning.
- Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies.
- Build and debug production-grade code in distributed systems using C-Sharp, Azure.
Other
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Microsoft is an equal opportunity employer.
- Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
