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Uber's Customer Obsession team is looking to enhance customer care and drive engagement across various channels by designing and implementing innovative solutions. This includes creating seamless, tailored support experiences using cutting-edge technologies like generative AI and building support solutions for new areas such as Autonomous Vehicles.

Requirements

• Background in large-scale backend infrastructure
• Hands-on experience with AI technology
• Knowledge of data structure and algorithms and an ability to use them practically when implementing solutions
• Scalable system architecture design
• Production-quality services, deployment, monitoring, and reliability.
• Microservice designs, gRPC or REST API development
• Ability to decompose complex business problems into clean, extensible, performant services and systems

Responsibilities

• As a software engineer, you’ll engage in product and engineering jam sessions conceptualizing features and mapping them into a technical design.
• You will build software that will ship to millions of users, or thousands of fellow engineers growing multiple apps that directly impact the ease of our users’ lives.
• Work on Uber's most complex applications by designing, implementing, and unit testing the backend application code.
• Help teams with defining an architecture that would scale and also encourage best practices.
• Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.
• Promote and demonstrate problem-specific expertise and execution excellence in delivering results
• Scalable system architecture design

Other

• Demonstrated experience working collaboratively in cross-functional teams
• Bachelor's degree in Computer Science or related field
• Excellent problem-solving skills and the ability to work in a collaborative team environment
• Comfortable in navigating multi-disciplinary teams with respect
• Focus on code quality in terms of coverage, code reviews