Thumbtack is looking to solve the problem of building scalable backend tooling and infrastructure to empower its employees with the tools they need to get work done, specifically in the areas of sales and service, commercial operations, and trust & safety organizations.
Requirements
- 4+ years experience in backend engineering, with experience building microservice architectures and online services.
- Experience building and maintaining integration frameworks, middleware, or service layers that connect enterprise SaaS business tools (e.g., Salesforce, Zendesk, contact center platforms) to backend systems.
- Fluent in at least one major programming language (Go, Python, Java, or similar) and are able to work with multiple coding languages.
- Experience developing event-driven architectures, messaging systems, or workflow engines.
- Track record of working cross-functionally with infra, product, and business teams to deliver scalable systems.
- Hands-on experience building and operating services in cloud environments (e.g. AWS, GCP, Azure) with secure service entry points, managing authentication/authorization, and implementing scalability and resiliency patterns.
- Experience building software using databases (e.g. Postgres, DynamoDB, etc.)
Responsibilities
- Design and implement modular backend services that support our Help Center, Contact Center, CX AI Platforms, CRM, and trust and safety operational systems.
- Unlock and expand write-based and read-based integrations with our product systems (e.g., via GraphQL, APIs) for real-time data pulls.
- Building out a microservices architecture to allow Business Application tools to be integrated with product services.
- Expanding the existing event-based integrations framework for Salesforce and other 3rd-Party tools into a more scalable, BusApps-owned architecture.
- Partner with Commercial Operations and Trust & Safety to deliver backend infrastructure for campaigning, alerting, and automation.
- Collaborate with relevant AI/ML teams to unlock automation and LLM-driven workflows, powering initiatives like Conversational AI.
- Contribute to backend best practices — service architecture, event-driven systems, monitoring, and resiliency — to scale internal tools into a cohesive platform.
Other
- High level of autonomy in their work and the ability to make decisions as the founding Engineer supporting the Business Applications team.
- Ability to work cross-functionally with various teams.
- Calibrated job level, qualifications, skills, competencies, and proficiency for the role.
- California resident rights under California privacy laws.
- Request for reasonable accommodation for a medical condition or disability during any part of the application process.
