EnrollHere is seeking to simplify and improve healthcare enrollment by delivering streamlined technology and exceptional customer experiences. The role focuses on solving the problem of creating scalable, reliable, and intelligent telephony solutions to enhance the customer experience during the enrollment process.
Requirements
- 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
- Strong proficiency in programming languages such as Go and Python.
- Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Twilio, Telnyx, Asterisk, etc.).
- Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
- Solid understanding of distributed systems, networking, and performance optimization.
- Strong problem-solving and debugging skills.
Responsibilities
- Design and implement high-performance call routing algorithms and services.
- Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
- Collaborate with product management to translate business requirements into technical solutions.
- Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
- Implement automated testing strategies for telephony flows and routing logic.
- Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
- Conduct performance benchmarking and capacity planning.
Other
- Mentor junior engineers and contribute to code reviews.
- Work closely with DevOps and QA teams to ensure smooth deployments and operations.
- Participate in on-call rotations for production support as needed.
