M&T Tech is looking to solve complex problems in banking by creating advanced technological solutions, specifically in the ServiceNow Configuration Management Database (CMDB) environment, to ensure accurate, complete, and current CMDB data, supporting IT operations, service management processes, and audit.
Requirements
- Experience with CMDB
- Advanced proficiency in minimum of 1 relevant programming language.
- Advanced proficiency of CMDB architecture, ITIL processes, CSDM models, and automation technologies
- Strong experience with ServiceNow Discovery, Integration Hub, Data Manager, CMDB Health Metrics and IRE
- Experience with SAM, HAM and EA modules
- Skilled in JavaScript, REST/SOAP APIs, and ServiceNow scripting for automation.
- Experience with cloud platforms like AWS, Azure, or Google Cloud a plus
Responsibilities
- Architect robust data models and relationships for configuration items (CIs) following CSDM best practices.
- Design and implement automated processes for CMDB data collection, including discovery tools, service graph connectors, import sets, and APIs.
- Define and implement scalable CMDB architecture aligned with organizational and industry standards. Define and manage comprehensive IRE and health rules.
- Partner with ITSM, ITOM, and platform teams to ensure CMDB supports incident, change, and asset management workflows.
- Troubleshoot issues related to automation, monitor system performance, and optimize workflows for efficiency.
- Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes.
- Identify opportunities for process improvement and automation within the CMDB and related processes.
Other
- Associate’s degree and a minimum of 5 years’ systems analysis and/ or application development work experience or Bachelor's degree and a minimum of 3 years’ systems analysis and/ or application development work experience.
- Ability to work independently and collaboratively with others in a team environment
- Excellent written and verbal communication skills
- Effective influencing skills
- Process-oriented, adaptable, logical thinker
- Able to learn quickly in a rapid pace environment
