Airbnb is looking to leverage AI to create seamless and impactful experiences across its voice products, transforming how users interact with support and continuously improving voice interactions to meet evolving needs.
Requirements
- Strong expertise in backend systems for service-oriented architectures
- Experience with chatbots, voice assistants, or AI-driven products is a plus
- Experience with contact center systems (e.g., Genesys, Twilio) is also a plus
- Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python)
- Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing
- Passionate about efficiency, availability, and technical quality
Responsibilities
- Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features
- Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality
- Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch
- Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards
- Provide critical input in defining the team roadmap and contributing to the technical direction
Other
- 5+ years of industry experience with a Bachelor's/Master's degree in CS, or equivalent experience
- Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams
- US - Remote Eligible
- The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
- While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
