TetraScience is looking to solve technical issues and improve customer experiences with their Scientific Data and AI Cloud company
Requirements
- 7+ years of experience in Performance, Scale, Resiliency, and Customer Support.
- Proven ability to resolve technical support issues efficiently.
- Troubleshooting experience with APIs and integrations in AWS.
- Experience with CloudNative platforms, Micro-services, Docker, and SaaS deployments.
- Knowledge of at least two of the following: Databases, NoSQL, Kafka/Queueing, Elastic Search.
- Proficiency in scripting or programming languages such as Python, PHP, JavaScript, React, Go, or Java.
- Experience debugging software issues in distributed environments.
Responsibilities
- Work with customers to troubleshoot technical issues, investigating stability, scale, and performance problems.
- Drive resolution or find workarounds, collaborating with product and engineering teams as needed.
- Reproduce customer issues in lab environments to improve product reliability.
- Manage customer support escalations, streamlining communication and documentation.
- Develop tools, scripts, benchmarks, and documentation to enhance troubleshooting and reduce resolution times.
Other
- Excellent interpersonal and communication skills, self-driven, innovative, and proactive.
- Bachelor's degree in engineering or a related technical field.
- Familiarity with CRMs like Zendesk or Salesforce.
- 100% employer-paid benefits.
- 401K plan.
