Skylight is looking to solve the problem of improving government services for citizens by leveraging design and technology. Specifically, this role aims to ensure the success of a critical disease surveillance system by providing technical expertise and support to state, tribal, local, and territorial (STLT) partners, thereby strengthening public health infrastructure.
Requirements
- Experience providing technical support, helpdesk, customer success engineering, or related roles for large-scale production systems
- Experience supporting mission-critical or legacy modernization efforts, especially in government or public sector settings
- Strong experience troubleshooting and resolving issues across a range of technical stacks (e.g., Java, React, SQL, cloud environments)
- Ability to write clean, working, and reusable code
- Experience working with large-scale, production systems with attention to stability and caution
- Ability to produce high-quality code by adhering to good practices such as automated testing
- Familiarity with how to build secure, compliant software and defend against common vulnerabilities
Responsibilities
- Provide hands-on, remote technical support to state, tribal, local, and territorial partners, including configuration updates, system troubleshooting, and modernization guidance
- Support public health departments transitioning from their current disease surveillance system, including data migration and technical support
- Triage, document, and escalate incoming support tickets in accordance with service-level agreements (SLAs)
- Analyze and respond to defect and enhancement request tickets, assess issue severity, and drive resolution in coordination with engineering teams
- Contribute to ongoing bug fixes and feature improvements for both legacy and modernized systems, including reviewing pull requests and participating in agile sprint ceremonies
- Achieve technical excellence by advocating for and adhering to lean-agile engineering principles and practices such as API-first design, simple design, continuous integration, version control, and automated testing
- Analyze systems to identify technical debt, instability, unreliability, and other opportunities for improvement, as well as design, document, and communicate solutions
Other
- Ability to travel for work from time to time
- Ability to be occasionally available for meetings on East Coast time and to support future on-call rotations, as needed
- All work must be conducted within the U.S., excluding U.S. territories.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
