Coinbase is seeking to build the future global financial system by leveraging crypto and blockchain technology. The Agent Productivity Tools (APT) team aims to streamline customer service and compliance processes through innovative services, tools, and applications to improve the efficiency and effectiveness of customer experience (CX) agents, leading to higher customer satisfaction and a better compliant experience.
Requirements
- You have at least 5 years of experience in software engineering and at least 5 years of experience in developing large scale systems with Golang and cloud technologies and shipping user-facing features
- Experience with third-party vendor integrations
- Experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world
- Experience in authoring and contributing to technical architecture and implementing them
- Experience in AWS, Kubernetes, Terraform, BuildKite or similar
- Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
- Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL
Responsibilities
- Build complete user features including Golang and cloud technologies
- Lead assessment and implementation of third-party tools
- Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
- Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams
- Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action
- Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact
- Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling
Other
- In-person participation is required throughout the year
- Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported
- Communicate across the company to technical and non-technical leaders with ease
- Quickly distill complex technical themes so that an entry level, non-tech team member can understand them
- Working with teams and teammates across multiple time zones
