UnitedHealth Group is looking to improve the uptime, performance, and SLA adherence of their critical business applications like PAS & PANDA through enhanced production support, incident management, and the implementation of AI/ML-based monitoring systems.
Requirements
- 5+ years of hands-on experience in React, Spring Boot, and Azure; experience in Java/Python
- 2+ years of hands-on experience with Microsoft Azure (e.g., App Services, Functions, Monitor, DevOps)
- Experience in application debugging, troubleshooting, and analyzing logs & alerts using tools like Splunk, App Insights, and Dynatrace
- Understanding of Oracle database and ability to write SQL queries
- Familiarity with Kubernetes, cloud deployments, and CI/CD pipelines
- Familiarity with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
Responsibilities
- Production support for Priority 1 Critical business applications like PAS & PANDA ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
- Implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
- Support CI/CD and DevOps initiatives and contribute to automation and modernization efforts
- Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
- Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
- Foster a culture of operational excellence and continuous improvement
Other
- 8+ years of experience in software engineering, with at least 4+ years in production support
- Excellent problem-solving, communication, and stakeholder management skills
- Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)
- Experience in Pega
- Understanding US healthcare, specifically Prior Auth/claims domain
