The Omni Channel team at the company is looking to deliver world-class service experiences by building applications that empower organizations to deliver customer support across channels including web, email, chat, phone, and social media.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years of professional experience in full-stack development (JavaScript/TypeScript, Node.js, or equivalent).
- Strong expertise in at least one modern frontend framework (React, Angular, or Vue).
- Solid grasp of data structures, algorithms, design patterns, and scalable system design.
- Experience with web security, performance optimization, and building for scale.
- Proven ability to design component-driven architectures and reusable frameworks.
- Experience developing on the ServiceNow platform.
Responsibilities
- Design, build, and maintain clean, scalable, and reusable UI and server-side code.
- Drive best practices across engineering (architecture reviews, code reviews, testing, CI/CD).
- Partner with product managers to translate business requirements into robust technical solutions.
- Develop simple, intuitive software that customers can extend and customize for their unique needs.
- Contribute to new product initiatives while also evolving our existing product suite.
- Mentor junior engineers and promote a culture of technical excellence and knowledge sharing.
- Create highly modular, reusable UI/UX components and patterns to accelerate both internal teams and customer developers.
Other
- Excellent collaboration and communication skills across teams and stakeholders.
- Demonstrated interest or experience in applying AI technologies to solve practical problems—whether through workflow automation, AI-driven insights, or enhancing product capabilities.
- Passion for the craft of engineering, from clean code to intuitive user experiences.
- Bachelor's degree or equivalent experience
- Ability to work in a team environment
