Google is looking to solve the problem of providing a high-quality, user-centric support experience across its consumer product portfolio, such as Google Play, Pixel, and Workspace, by developing and improving its Generative Support Experience (GSE) solution.
Requirements
- 5 years of experience with software development in one or more programming languages.
- 3 years of experience with full stack development, across back-end such as Java, Python, Golang, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent.
- 3 years of experience testing, maintaining, or launching software products.
- 1 year of experience with software design and architecture.
- Experience working with data structures/algorithms in a complex, matrixed organization.
- Experience working with Generative AI or ML platforms and with prompt engineering and optimization.
Responsibilities
- Write and test product or system development code.
- Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
- Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
- Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
- Work closely with your GSE pod partners to analyze user behavior and adapt the GSE platform to best support our different product verticals and deliver a high-quality product.
Other
- Bachelor’s degree or equivalent practical experience.
- Master's degree or PhD in Computer Science or related technical field.
- 1 year of experience in a technical leadership role.
- Passionate about Consumer Products, Customer Support, next gen technologies.
- US base salary range for this full-time position is $166,000-$244,000 + bonus + equity + benefits.
