Google's software engineers develop next-generation technologies that change how billions of users connect, explore, and interact with information. The GSE team is responsible for verticalizing the Guided Support Experience in the Google Help Center, which is a generative conversational support solution across Google's consumer product portfolio.
Requirements
- 5 years of experience with software development in one or more programming languages.
- 3 years of experience with full-stack development across the back end, such as Java, Python, Golang or C++ codebases, and front-end experience, including JavaScript, TypeScript, HTML, CSS or equivalent.
- 3 years of experience testing, maintaining or launching software products.
- 1 year of experience with software design and architecture.
- 5 years of experience working with data structures/algorithms in a complex, matrixed organization.
- Experience working with Generative AI or ML platforms and with prompt engineering and optimization.
Responsibilities
- Write and test product or system development code.
- Participate in or lead design reviews with peers and stakeholders to decide amongst available technologies.
- Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability and efficiency).
- Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network or service operations and quality.
- Work closely with your GSE pod partners to analyze user behavior and adapt the GSE platform to best support our different product verticals and deliver a high-quality product.
Other
- Bachelor’s degree or equivalent practical experience.
- Master's degree or PhD in Computer Science or related technical field.
- 1 year of experience in a technical leadership role.
- Passionate about Consumer Products, Customer Support, next gen technologies.
- display leadership qualities and be enthusiastic to take on new problems across the full-stack
