Google's software engineers develop next-generation technologies that change how billions of users connect, explore, and interact with information and one another. The Guided Support Experience (GSE) team is responsible for verticalizing the Guided Support Experience in the Google Help Center, which is a generative conversational support solution across Google's consumer product portfolio.
Requirements
- 5 years of experience with software development in one or more programming languages.
- 3 years of experience with full-stack development across the back end, such as Java, Python, Golang or C++ codebases, and front-end experience, including JavaScript, TypeScript, HTML, CSS or equivalent.
- 3 years of experience testing, maintaining or launching software products.
- 1 year of experience with software design and architecture.
- Experience working with Generative AI or Machine Learning (ML) platforms and with prompt engineering and optimization.
- Knowledge of consumer products, customer support, next generation technologies.
Responsibilities
- Write and test product or system development code.
- Participate in or lead design reviews with peers and stakeholders to select among available technologies.
- Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability and efficiency).
- Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network or service operations and quality.
- Work with GSE pod partners to analyze user behavior and adapt the GSE platform to best support our different product verticals and deliver a high-quality product.
Other
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience working with data structures and algorithms in a matrixed organization.
- 1 year of experience in a technical leadership role.
- Versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack.
- Advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
