Airbnb's Community Support Platform (CSP) needs to integrate AI with human expertise to deliver seamless user experiences and exceptional customer service with high efficiency. This role aims to revolutionize Airbnb's customer service approach by leveraging Gen AI techniques to create significant product impact.
Requirements
- 5-9 years of software development experience in service-oriented architectures and backend development.
- Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
- Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
- Expertise of RAG patterns, memory routing, and agent planning.
- Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
Responsibilities
- crafting AI prompts
- implementing RAG
- performing model fine-tuning
- designing AI orchestration workflows
- dataset engineering
- shaping innovative GenAI-based backend systems efficiently and at scale
- deliver innovative backend solutions and prompt systems that enhance AI-driven workflows for customer service
Other
- Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
- Excellent collaboration and communication skills to work effectively across teams and domains.
- Passion for agile development, system optimization, and team productivity enhancements.
- US - Remote Eligible
- The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
