Intercom is seeking to enhance its GTM (Go-To-Market) workflows by designing and maintaining scalable internal systems, integrating data from various sources, and building AI-driven tools to improve customer service and support processes.
Requirements
- Strong Python, SQL and Apex programming skills, proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase.
- Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling.
- Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders.
- Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes.
- Experience with backend or systems engineering - building APIs, integrations, or internal tooling.
- Experience with agentic development or AI-powered internal tools.
- Experience with Node.js, React.
Responsibilities
- Design, build, and maintain scalable internal systems to support GTM workflows.
- Work closely with stakeholders to translate fuzzy business needs into clear technical solutions.
- Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake).
- Build and extend agentic/AI-driven tooling to accelerate workflows.
- Contribute to technical design and code reviews, ensuring high-quality, maintainable code.
- Mentor and support other engineers, helping to grow technical depth within the team.
- Balance speed and long-term scalability, knowing when to prototype and when to harden solutions.
Other
- Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions.
- Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings.
- Proof of eligibility to work in the United States is required.
- Hybrid working policy: employees are expected to be in the office at least three days per week.
- Competitive compensation with relocation support if moving to San Francisco or Chicago.
