At CDW, the business problem is to manage, improve, and support the digital tools and platforms that drive the service delivery team's operational efficiency, optimize system performance, and ensure seamless integration across platforms to enhance customer and user experience.
Requirements
- Strong proficiency in Google Cloud Platform (GCP) or any cloud platform, including experience with cloud architecture, APIs, and data management tools.
- Experience with automation tools like Zapier to integrate and streamline workflows.
- Proficient in programming languages such as Javascript and/or Python for developing and maintaining custom scripts and automations.
- Familiarity with API development and integration to ensure smooth interaction between different systems.
- Knowledge of ETL processes and tools for data transformation and reporting.
- Experience with productivity/task management tools like Monday and Jira
- Experience with data analytics and reporting tools to track platform performance and inform business decisions.
Responsibilities
- Identify and implement opportunities to reduce manual work through automation and system integration. Leverage tools such as Zapier to streamline workflows and improve overall efficiency.
- Monitor, maintain, and improve the performance of digital platforms. Conduct regular system audits and updates to ensure optimal functionality and user experience.
- Collaborate with the Product team to explore and implement technologies that enhance service delivery capabilities.
- Utilize analytics tools to assess the effectiveness of digital platforms. Create reports and dashboards to help guide decision-making for service improvements.
- Ensure systems adhere to business security policies and industry regulations. Work closely with the CISO’s office to maintain and enhance security protocols.
- Design systems and processes that can scale with the business, adapting as the Service Delivery team evolves.
- Align platform upgrades and improvements with the goal of enhancing customer satisfaction and meeting their service expectations.
Other
- 5+ years of related industry experience.
- Bachelor’s degree or equivalent practical experience.
- Strong ability to identify areas for improvement in current digital processes and propose innovative solutions.
- Ability to work collaboratively with cross-functional teams to implement solutions that align with the business strategy.
- Experience ensuring digital platforms meet compliance standards and security protocols, especially in collaboration with internal technology teams and external regulations.
