Talkdesk is looking to elevate the customer service experience through innovative cloud-based AI and big data technologies by hiring a Senior Software Engineer to join their AI engineering team and help move their ambitious vision forward.
Requirements
- working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)
- AI/ML models
- prompt engineering
- data analysis across all data types—unstructured, semi-structured, and structured
- data and pattern mining
- business intelligence (BI)
- data transformation and processing
Responsibilities
- Develop and deliver a cloud-based data foundation system and AI agent platform.
- Leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured.
- Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
- Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
- Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
Other
- Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders
- Primarily office-environment work, extended periods of sitting or standing, computer-based work.
- Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
- inclusivity, diversity, and genuine acceptance.
- All persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
