At Talkdesk, the business problem is to elevate the customer service experience through innovative cloud-based AI and big data technologies, making the impossible possible for companies globally.
Requirements
- Strong development experience in Java, Python, C++, C, or similar OO languages
- Experience in data-intensive service
- Prior experience with data platforms and/or AI services is highly desirable.
- Experience in data science is a plus
- 5+ years of experience in cloud service development
Responsibilities
- Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
- Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
- Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
Other
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Travel requirements not specified
- Must be willing to work in an office environment with extended periods of sitting or standing
- Uncapped paid time off program, subject to manager approval and consistent with business needs
- 14 paid holidays each year
