The University of Maryland Global Campus (UMGC) is seeking a Senior Software Engineer to manage and maintain its Voice over Internet Protocol (VoIP) services and related telecommunications systems, ensuring optimal performance and addressing complex technical issues.
Requirements
- Hands on expertise in wireless protocols, architecture and technology.
- Demonstrated expertise in several of the following: Cisco Call Manager, Cisco ICM or other ACD systems, Cisco IP Contact Center or other call center systems, Cisco UCCE UCCX, Unified messaging, voice mail, Informacast CallAware, Innline Innovation
- 7-8 years related experience in telephone systems/software, system servers, data network engineering (hardware and software), network security practices, and designing/planning/implementing LANs and WANs.
- 3 or more years' experience in VoIP network engineering
- Has solid knowledge and expertise in four disciplines: Traditional telephony: traditional telephone expertise in call routing; PBX / ACD concepts and practices; PRI and SIP Trunking; System engineering: installing and configuring servers; performance monitoring vendor servers; basic and advance troubleshooting server operating systems; basic and advanced troubleshooting of server hardware platforms; Network engineering: installing and configuring Cisco routers, switches and voice gateways; performance monitoring of Cisco network devices; basic and advanced troubleshooting of Cisco Input; VoIP technologies: highly desirable are Cisco products
- Technical expertise in many of the following: Multi-layer network solutions in the Enterprises, IP Telephony, Call Manager, Unity, IPCC
- Cisco Certified Internetwork Expert (CCIE/Voice, CCIE/Switching)
Responsibilities
- Responsible for the operation and maintenance of Voice over Internet Protocol (VoIP) services and related telecommunications systems including analysis, coordination, and implementation.
- Responsible for the design, installation, maintenance and overall performance of the voice network, including establishing routing groups, analog and digital line configurations and installations, voice mail, reporting; voice gateways, IP call processing equipment, Cisco CTI.
- Design install and maintain an enterprise level voice solution for the Adelphi campus and remote sites.
- Provides technology support by installing servers, routers, and systems hardware.
- Trouble-shoots, maintains, upgrades, and provides solutions to voice quality issues and call routing problems and to complex hardware/software problems.
- Analyzes the existing voice and data networks and recommends solutions.
- Executes complex tasks as well as accepts and resolves escalated complex support issues.
Other
- A key participant on the team responsible for expert analysis / troubleshooting, system & network monitoring of all VoIP solutions, day to day maintenance and support as required.
- Defines requirements, solutions, vendor and platform evaluations, design certifications, and engineering.
- A key support person for various hardware, software, and equipment issues and problems, as well as service or maintenance for the various telecommunications equipment and systems.
- Plays a role in the continual improvement of the call processing network through technology and process changes.
- May mentor less experienced Voice Engineers. Provide formal or informal knowledge sharing regarding the use of new and existing technologies and firm processes.
