Upstart is looking to improve the loan application process for both customers and internal operations teams by creating a seamless and efficient experience, thereby reducing friction for applicants and improving operational efficiency for their flagship Personal Loans product.
Requirements
- Experience with full stack web development with Ruby on Rails, React, and cloud-native development (AWS preferred) and Docker, GitHub Actions, utilizing CI/CD technologies including infrastructure as code
- Experience integrating and working with AI/ML models and understanding their capabilities, particularly for financial use cases
- Experience in the customer support tech domain (e.g., contact center platforms, customer engagement solutions, or conversational AI systems)
- Passion for improving user experience through best practices and metric-driven development
Responsibilities
- Work within all areas of the platform or product, from our web interfaces and 3rd party API integrations, to backend business logic
- Move quickly to drive existing and greenfield projects forward, while always keeping our end users in mind
- Make architectural contributions and decisions to improve the reliability of our software and maintainability of our code base
- Help us build our engineering team, and make Upstart a genuinely awesome place to work
- Communicate closely with cross-functional partners, keeping all stakeholders informed
Other
- 7+ years of professional software development experience building scalable public or consumer-facing web and/or mobile products displaying high standards for user-experience, and a product-first mindset
- Ability to quickly comprehend and reiterate complex requirements from product or engineering leadership and translate those to both technical and non-technical stakeholders
- Exhibit a growth mindset - you’re comfortable with the uncomfortable, and are not afraid to pick up new technologies that are best for the task, and seek out opportunities to learn from others
- Excellent written and verbal communication skills, able to explain complex technical topics to non-technical stakeholders
- Track record of successfully mentoring and developing other engineers around you while seeking out and appreciating constructive feedback
- You thrive in environments where you are expected to think like an owner and make decisions like one
- We’re a distributed team of remote workers (from coast to coast), and while we predominantly build asynchronously, we prefer facetime when collaborating in a tight feedback loop. You’ll need to be comfortable with a few hours of Zoom per day (e.g. pair/mob programming) to excel in this role
