Optum is seeking a Senior Software Engineer with Pega expertise to support and enhance production systems for Prior Authorization platforms, ensuring system stability and performance, and contributing to modernization and automation initiatives.
Requirements
- 5+ years of hands-on experience in Pega with CSA and CSSA certifications
- Experience in application debugging, troubleshooting, and analyzing logs & alerts using tools like Splunk, App Insights, and Dynatrace
- Solid understanding of Oracle database and ability to write SQL queries
- Experience with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
- Working knowledge on Kubernetes, cloud deployments, and CI/CD pipelines
- Experience in Java/React
- Understanding of US healthcare, specifically Prior Auth/claims domain
Responsibilities
- Production support for Priority 1 Critical business applications like PAS & PANDA ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
- Implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
- Support CI/CD and DevOps initiatives and contribute to automation and modernization efforts
- Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
- Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
- Foster a culture of operational excellence and continuous improvement
Other
- 8+ years of experience in software engineering, with at least 4+ years in production support
- Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)
- Excellent problem-solving, communication, and stakeholder management skills
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
- Candidates are required to pass a drug test before beginning employment.
