Build next generation customer facing cloud Observability tools with a focus on AI powered UX that enables self-service monitoring for our customers.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG).
- 1+ years of integrating Copliot/windsurf (or equivalent)
- Deep knowledge of Javascript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks
- Strong skills in Java and related frameworks
- Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools
- Strong in query language - SQL, Prometheus Query Language
Responsibilities
- Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase.
- Drive the full SDLC—from rapid prototyping to design, implementation, testing, and deployment—using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality.
- Design and implement Observability products and features that are AI-native
- Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience.
- Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions.
- Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools
- Own the End-to-End Software Development Lifecycle (SDLC)
Other
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
- This role requires the candidate to spend 90% of time on UI development and 10% on backend development.
- Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles.
- Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents.
