ServiceNow is looking to build next generation customer facing cloud Observability tools with a focus on AI powered UX that enables self-service monitoring for their customers.
Requirements
Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG).
1+ years of integrating Copliot/windsurf (or equivalent)
Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks
Strong skills in Java and related frameworks
Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools
Strong in query language - SQL, Prometheus Query Language
Experience with modern front-end frameworks such as Angular, React, or Vue.
Responsibilities
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase.
Other
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
This role requires the candidate to spend 90% of time on UI development and 10% on backend development.
5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles.
