Ensuring the performance, reliability, and scalability of the Customer Service Management (CSM) product line.
Requirements
- 5+ years of experience in quality assurance with strong hands-on skills in Java programming, using tools such as Selenium, JUnit, and TestNG.
- Proficiency in JavaScript scripting, with experience using development tools like Eclipse, Jenkins, Maven, and Git.
- Solid understanding of a wide range of testing techniques (e.g., unit, integration, performance, automation), including when and how to apply each method effectively.
- Skilled in using technical tools such as IDEs, debuggers, build tools, version control systems, profilers, ServiceNow instances, and Unix/system administration utilities to support daily engineering tasks.
- Experience leading or participating in cross-team technical discussions, with a strong grasp of software development lifecycle (SDLC) principles.
- Experience driving cross-team technical discussions with an understanding of SDLC concepts
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Responsibilities
- Maintain and enhance existing automated testing frameworks
- Design and execute comprehensive test plans, including automation
- Collaborate with developers to define targeted testing strategies for new features
- Collect, analyze, and report quality metrics from test execution
- Support engineering teams in troubleshooting and resolving issues in applications and test environments
Other
- Proven ability to evaluate and thoughtfully integrate AI into workflows, decision-making, or problem-solving. This may include using AI-powered tools, automating processes, analyzing AI-generated insights, or assessing AI’s broader impact on teams or industries.
- 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits.
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
- Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
