Asahi Kasei America, Inc. is seeking a Sr. Software Reliability Engineer to ensure and maintain stability of company applications, provide software related technical support and expertise for internal or business related projects, and coordinate and execute the application maintenance.
Requirements
- Minimum of 6 years’ experience supporting Business Applications required
- Strong Knowledge of a Project Management Tool (MS Project, Jira, Smartsheet…) required
- Knowledge on NoSQL type of Database System like MongoDB, Cassandra is plus
- Strong IT general culture, understanding of IT Software & Systems architectures
- Strong Knowledge of Microsoft Ecosystem (Windows Server, SQL Server, IIS…)
- Strong Knowledge of SQL Language and relational database fundamentals
- Strong Knowledge of a scripting language (PowerShell preferred)
Responsibilities
- Technical issues handling for managed applications, response to incidents
- Supporting incident escalation and troubleshooting, provide technical support when needed
- Evaluating incidents after resolution, Root cause analysis & communication (Post incident report, active Problem Management)
- Continuous monitoring of applications (via Zabbix), automate incident responses
- Operating System Administration
- Development and management of solutions to increase reliability and control (monitoring using Zabbix, supervision using Grafana and SquaredUp, automation using Azure DevOps pipelines…)
- Lead Knowledge sharing practices across the team and with other teams (ServiceDesk for example)
Other
- Ability to speak, read and write English is required
- Strong analytical and problem-solving skills, testing skills
- Able to lead cross-functional teams across Infrastructure, Developers, Designers and Supporters
- Good project management experience in terms of scope definition, milestone tracking, risk mitigation, status reporting, stakeholder alignment and commitment to success
- Minimum requirement: 2-years degree or equivalent combination of education and experience is required
