Qualtrics' Customer Operations teams need actionable insights and data integrity to drive world-class customer experiences across technical and commercial support journeys. The Senior Specialist (Data Analyst) role is responsible for extracting, analyzing, and visualizing data to help drive these experiences.
Requirements
- SQL
- Tableau
- Python
- Excel / Sheets preferred
- Experience building dashboards/reports.
- Experience in a data analysis or related role
- Experience with data pipelines
Responsibilities
- Extract and compile data from various sources to support reporting and analysis needs.
- Develop and maintain insightful dashboards and reports for Customer Ops teams.
- Analyze key support metrics to identify trends, patterns, and areas for improvement.
- Partner with Services analysts and Engineering to ensure data accuracy and integrity, addressing any data discrepancies or issues.
- Develop automations to alert appropriate teams or leaders on high priority issues requiring review and action
- Monitor key support metrics.
- Resolve data issues through dashboard / reports development and establishing robust data processes.
Other
- Bachelor’s or Master's degree from a top university, ideally in a quantitative field (e.g., Statistics, Mathematics, Computer Science, etc.).
- 1+ years experience in a data analysis or related role using SQL, Tableau, Python, and Excel / Sheets preferred
- Passion for data analysis and experience building dashboards/reports.
- Detail-oriented with an ability to prioritize and meet deadlines.
- Excellent analytical, verbal, and written communication skills.
- Ability to present data insights and proposals to leaders in a clear and effective manner.
- Ability to take on data problems and identify the root cause of issues.
- Ability to concurrently manage multiple data projects in a dynamic environment.
- Comfort working both autonomously and collaboratively.
