Volcafe Ltd is looking to grow its specialty coffee portfolio throughout the US by forging strong relationships with specialty coffee roasters and developing innovative marketing strategies.
Requirements
- Knowledge of coffee contract terms, export/import processes, quality, grading, and cupping.
- Proficiency in Microsoft 365 (Word, Excel, Power BI).
- Experience of Microsoft Dynamics CRM – advantageous.
- Substantial and progressive experience working in green coffee sales or specialty coffee trading.
- Fluent in English; additional languages (e.g., Spanish, Portuguese) – highly advantageous.
- Strong commercial acumen with a track record of managing client portfolios.
- Ability to work independently and collaboratively within a small team of experts.
Responsibilities
- Build and strengthen partnerships with specialty coffee roasters to drive revenue and achieve strategic goals.
- Develop and implement targeted marketing strategies to promote Volcafe Specialty at key industry events.
- Collaborate with the traffic, finance, quality, and communications teams, to streamline processes and enhance and improve the customer experience.
- Track and report KPIs (e.g., sales growth, client retention) to measure performance and build customer strategic plans.
- Lead outreach through webinars, virtual sessions, and in-person cupping events to engage the specialty coffee customers.
- Cultivate and expand key client relationships to track interactions, opportunities, and drive sustainable growth.
- Support trading operations, including hedge account management, report generation, certification audits (e.g., Rainforest Alliance, Fair Trade), and price fixations.
Other
- Proven ability to exceed sales targets in a competitive market.
- Effective communication skills, with confidence in client-facing phone and in-person interactions.
- Willingness to travel globally at short notice.
- Passion for specialty coffee and alignment with Volcafe’s values and mission.
- Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things.
