ServiceNow's Global Cloud Services organization is establishing a Cloud Analytics & FinOps Engineering Platform team to build a modern, secure, and highly scalable multi-cloud data platform infrastructure to support the company's Cloud and AI growth. The Senior Staff DevOps Engineer will be instrumental in architecting, securing, and operationalizing this platform from the ground up, ensuring efficient cost management and robust analytics capabilities.
Requirements
- Expert-level Kubernetes knowledge across multiple cloud providers (EKS, GKE, AKS) including service mesh and cluster management
- Multi-cloud expertise across AWS, GCP, and Azure with deep understanding of platform strengths and cost models
- Advanced Infrastructure-as-Code experience with Terraform, CloudFormation, and AWS CDK
- Proven CI/CD pipeline management using GitHub Actions, Jenkins, Argo CD, and GitOps workflows in enterprise environments
- Strong security background with cloud security best practices and compliance frameworks (SOC2, FedRAMP)
- Expertise in network security for cloud and Kubernetes environments, including VPC design, zero-trust networking, security policies, firewall rules, VPNs, and intrusion detection/prevention systems
- Multi-Cloud & Container Orchestration: Docker, Kubernetes, and Helm across AWS, GCP, and Azure at enterprise scale with hybrid cloud networking including VPN, Direct Connect, ExpressRoute, and cross-cloud connectivity.
Responsibilities
- Design and implement secure, scalable Kubernetes clusters across AWS EKS, GCP GKE, and Azure AKS supporting complex data platform workloads.
- Architect hybrid cloud infrastructure with unified management and governance, building infrastructure-as-code solutions using Terraform, AWS CDK, and CloudFormation for repeatable deployments.
- Establish multi-cloud networking including VPC design, cross-cloud connectivity, Transit Gateway configurations, and secure service mesh implementations while navigating ServiceNow enterprise standards and approval processes.
- Implement comprehensive security frameworks across multi-cloud data platform stack adhering to enterprise security standards.
- Design sophisticated CI/CD pipelines using Jenkins, GitHub Actions, TeamCity, and Argo CD for GitOps workflows.
- Architect comprehensive monitoring using Grafana, Prometheus, and CloudWatch with advanced alerting and incident response frameworks.
- Design secure data ingestion pipelines from disparate systems across multi-cloud and on-premises environments.
Other
- Join the Global Cloud Services organization as the founding member of our Cloud Analytics & FinOps Engineering Platform team.
- This is a unique opportunity to build enterprise-grade platform infrastructure from the ground up, establish DevOps best practices for modern data platforms, and work within a Fortune 500 enterprise environment with global scale requirements.
- Work within ServiceNow enterprise processes for technology approvals and infrastructure changes.
- Mentor junior engineers across global time zones on SRE best practices, establish operational runbooks for 24/7 platform support with automated incident response, and implement SRE organizational practices including error budget policies and reliability reviews.
- Full professional proficiency in English
