PayPal is looking to define new interaction models between users and AI agents and enhance user experiences across various platforms.
Requirements
- Interaction Model Design: Proven experience in designing new and intuitive interaction paradigms, especially those involving AI or automated systems. For example, creating a user interface for a generative AI tool or designing the flow for a proactive financial assistant that helps users manage their budgets.
- Predictive & Proactive System Design: Experience in designing systems that anticipate user needs and take proactive steps to meet them. For example, designing a system that automatically offers relevant coupons based on a user's location and purchase history or creating a predictive text feature that suggests entire phrases based on a user's communication style.
- Strategic Data Utilization: The ability to translate complex data and analytics into actionable design strategies. For example, using behavioral data to personalize a user's dashboard or leveraging user feedback to iterate on a machine-learning-driven feature.
- Continuous Improvement & Optimization:A track record of developing and implementing methods for continuous process improvement, moving beyond one-off projects to create self-optimizing systems. For example, designing an A/B testing framework that automatically identifies and deploys winning design variations.
- Cross-Functional & Influence Leadership:Demonstrated ability to lead and influence cross-functional teams without direct authority, particularly in implementing global process improvements based on user insights.
Responsibilities
- Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms
- Develop and articulate objectives in enhancing user and customer experiences that deliver results and meet organizational goals.
- Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
- Develop and deliver innovative strategies that benefit customers and product users
- Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends.
- Mentor and guide junior team members in user-centered design practices.
- Influence decision-making at the senior leadership level
Other
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
- As a Sr Staff Experience Designer, you are a leader and innovator who thrives on solving complex problems.
- We are seeking a candidate who is not only an expert in user-centered design but also an agentic thinker, capable of designing and implementing adaptive solutions that anticipate and respond to user needs.
- Your success will be measured by your ability to create intuitive and effective user experiences, influencing key decisions and mentoring junior team members.
