ServiceNow is looking to build the next generation of AI-powered Go-to-Market solutions to tackle complex business challenges in areas like Contract Lifecycle Management (CLM) and Pricing Intelligence, transforming them into opportunities for groundbreaking products by harnessing the power of Large Language Models (LLMs), Knowledge Graphs, and intelligent agent pipelines.
Requirements
- 10+ years of professional software engineering experience, with a proven track record of designing and building large-scale, distributed systems for leading SaaS applications.
- Strong background and practical experience in enterprise Go-to-Market domains, specifically with CRM, CPQ (Configure Price Quote), and/or CLM (Contract Lifecycle Management) systems.
- Demonstrable experience building and deploying systems that leverage Large Language Models (LLMs), NLP, or related machine learning technologies.
- Proven ability to architect and implement complex, AI-native software in a production environment.
- Deep proficiency in backend development (e.g., Python, Go, Java) and API design (REST/GraphQL).
- Deeply familiar with hyperscalers and their AI/ML offerings, particularly Azure ML. Proficient with CI/CD, containers, and infrastructure-as-code.
- Hands-on experience with modern AI development stacks, including frameworks like LangChain or LlamaIndex, vector databases, and prompt engineering/optimization techniques.
Responsibilities
- Architect & Build: Design and implement robust, scalable AI Agent Pipelines, evaluation frameworks, and orchestration logic for next-generation AI solutions.
- Innovate with LLMs & Knowledge Graphs: Leverage a deep understanding of LLMs, retrieval-augmented generation (RAG), and Knowledge Graphs to build sophisticated systems for Contract Lifecycle Management and Pricing Intelligence.
- Deliver Production-Grade Solutions: Own the full software lifecycle, from initial concept and architecture to deployment and iteration, ensuring systems are resilient, observable, and secure.
- Codify and Scale: Develop reusable frameworks, libraries, and patterns that enable the entire engineering organization to build AI-native features faster and more effectively.
- Influence Product & Strategy: Partner closely with product managers, researchers, and business leaders to inform the technology roadmap and identify new opportunities for AI-driven innovation.
- Design and build foundational technology and turn cutting-edge AI concepts into production-ready reality.
- Build the core intelligence that powers our future products, creating systems that are not just smart, but are also robust, scalable, and ready for the complexities of the real world.
Other
- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
- Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
- Join us as we pursue our purpose to make the world work better for everyone.
- You are a deeply technical, systems-oriented engineer who thinks in terms of intelligent agents and autonomous workflows.
- You possess a product-driven mindset, capable of translating complex business problems in domains like contract analysis and pricing strategy into elegant, scalable software architecture.
