Wing is looking to scale its drone delivery network, which requires a highly automated, reliable, and scalable software architecture. The company needs to address complex, systemic problems to improve the efficiency, quality, and reliability of its operations.
Requirements
- 15+ years of professional experience, including significant work in Software Engineering, Site Reliability Engineering (SRE), and building large-scale distributed systems.
- Expertise in designing, analyzing, and troubleshooting complex, large-scale distributed systems.
- A deep and practical understanding of modern reliability principles, including incident management, post-mortem culture, SLO/SLI development.
- Demonstrated ability to drive strategic technical decisions across large organizations
- Proven experience as an educator and mentor, with a passion for teaching and developing processes and technical curriculum for other engineers.
- Mature data analysis skills to make informed decisions on technical strategy and investment.
- Exceptional communication and influencing skills, with the ability to earn trust and work horizontally across a large engineering organization to drive change.
Responsibilities
- Integrate deeply with our engineering teams by rolling up your sleeves to help debug complex issues, participate in design sessions, and understand our production systems firsthand.
- Drive strategic initiatives and process development to increase the reliability, quality, and efficiency of the Wing delivery network, ensuring our software architecture can scale with the business.
- Analyze and review system designs, architecture, production systems, and team practices to uncover systemic issues and opportunities for improvement across Wing’s software.
- Synthesize these findings into a clear vision, creating and owning foundational Software Engineering Principles in addition to a strategic roadmap for increasing reliability, and observability.
- Educate and upskill the entire software organization by establishing formal curriculum and processes, developing new training materials, and personally mentoring engineers on software design and production excellence.
- Lead our post-incident reviews, acting as a key escalation point for major outages and driving the decisions and follow-through that prevent future failures.
- Advocate for the engineering organization by using your data-driven insights and hands-on findings to influence technical direction and investment at the leadership level.
Other
- This role will be based remotely in the US and requires occasional presence in Wing offices for effective collaboration, primarily in our Palo Alto, CA office.
- This position is for a "benevolent meddler" and technical mentor who thrives on earning the trust of teams to solve complex, systemic problems that others may not see.
- High emotional intelligence and empathy to earn the trust of engineering teams
- Champion a collaborative engineering culture where learning from one another is paramount, mentoring software engineering leaders and fostering an environment of continuous improvement.
- Represent Wing’s technical excellence both internally and externally through involvement in recruiting, industry outreach, conference presentations and standards organizations.
